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Refund & Returns Policy

At Munbangku.com, every product is 100% authentic and shipped directly from Korea. Because most of our products are cosmetics, personal care items and food, we have a clear policy to protect the hygiene and safety of all our customers.

1. Change-of-Mind Returns
For hygiene and safety reasons, we do not accept returns or refunds for change of mind on the following items:
- Cosmetics, skincare, makeup and personal care products
- Food, tea, snacks and health supplements
- Opened, used or unsealed items of any kind
- Sale items and gift cards

2. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you received the wrong item, we will make it right with a replacement or a full refund.
- Please contact us within 30 days of receiving your order.
- Email ecakedeli@hotmail.com with your order number and clear photos of the item, the packaging and the shipping label.
- Please keep the item and all packaging until your claim is resolved.
- If a return is required, we will send you instructions. Items sent back without first contacting us cannot be accepted.

3. Lost or Undelivered Orders
Standard delivery takes 5–12 business days. If your order has not arrived within this time, please contact us with your order number and we will investigate with the carrier.

4. Order Cancellations
You can cancel your order free of charge before it has been shipped. Once an order has been dispatched from Korea, it cannot be cancelled.

5. Refunds
Once your claim is approved, your refund will be issued to your original payment method. We will process your refund within 7 days. Depending on your bank, it may take a few extra days to appear.

6. Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. If a product has a major fault, you are entitled to a replacement or refund.

Contact Us
For any questions about returns or refunds, please email ecakedeli@hotmail.com.